Frequently Asked Questions
I have a question about...
Portraits
What’s included in the package?
Each kit includes your customised paint-by-numbers printed on a linen canvas, the required paint (up to 24 colours), and three brushes (small, medium, and large).
How many shades will my portrait have? How much paint is included?
Your kit will come with up to 24 different colours of paint, and 20% more paint that what is required for your portrait.
What material will my portrait be made out of?
Your paint-by-numbers will be printed on a high-quality linen canvas.
Does my photo have to be landscape or portrait?
Doesn't matter! Photos in landscape or portrait will both be accepted. However, please note that your photo submission will have to have an aspect ratio of 3:2 or 2:3.
Do you offer artwork previews? What if I don’t like my artwork?!
In an effort to get your order to you as efficiently as possible, we do not offer artwork previews. However, you can take a look at our example artwork here to see how we've illustrated other customers' photos.
Additionally, we offer a 100% Artwork Satisfaction Guarantee, and for unsatisfactory artwork, we will either re-illustrate your photo and send another portrait kit with the updated artwork (free of charge), or offer a full refund.
i have a question about...
Returns and refunds
What is your 100% Artwork Satisfaction Guarantee?
For unsatisfactory artwork, we will either re-illustrate your photo and send another portrait kit with the updated artwork (free of charge), or offer a full refund.
i have a question about...
Shipping
How long does shipping take?
Because of the personalised aspect of our artwork, please anticipateup to 10 business daysfor your order to arrive. We thank you for your patience.
I'm in a rush and need my portrait ASAP. Can you expedite my order?
Of course! Simply select 'Skip the line' at checkout, and the illustration of your photo will be prioritised and completed faster than other orders.
How much does shipping cost?
Standard Shipping costs $5, and Priority Insured Shipping costs $10. We offer free Standard Shipping on orders over $85, and free Priority Insured Shipping on orders over $100.
All indicated prices are in USD.
Can I cancel or edit my order once it has been placed?
Due to the personalised aspect of our products, we are unable to cancel or edit details once orders have been placed. This includes editing shipping information or changing submission photos.
Have a question about something else?
Fill out our contact form here and we'll be in touch!